Return Policy

Return Policy

We want you to feel confident in your purchase. If something isn’t the right fit, we’re happy to accept returns within 30 days of delivery.

Eligibility for Returns
To be eligible for a return:

• Items must be unused, unopened, and in their original packaging

• Returns must be requested within 30 days of the delivery date

• Proof of purchase is required

For hygiene and safety reasons, we cannot accept returns on products that have been opened or used.

Return Shipping
Customers are responsible for the cost of return shipping. We recommend using a trackable shipping method, as we cannot guarantee that we will receive your returned item.

How to Start a Return
To initiate a return, please email us at hello@ecologyroom.com with your order number and the item(s) you’d like to return. We will provide return instructions once your request is approved.

Refunds
Once your return is received and inspected, we will notify you of the status of your refund. Approved refunds will be issued to your original payment method within 5–10 business days.

Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us within 5 days of delivery at hello@ecologyroom.com so we can make it right.

If you have any questions, feel free to reach out — we’re here to help.